Health and social care organisations in Derbyshire have been working closely together for some time, to improve care and services for people and make them as efficient and effective as possible.
On Thursday 16 September 2021, the Medicines Order Line (MOL) service will operate reduced hours of 8am - 3pm to enable essential staff training from 3pm - 4pm. The service will then resume normal operating hours of 8am - 4pm on Friday 17 September 2021.
If you have access to email, you can still order your prescription through the MOL call back email service by following the instructions below:
How to request a MOL call back
Before requesting a call back, patients are advised to:
To request a call back, please include the information below in your email
To request a call back from the NORTH Derbyshire MOL, please email ddccg.northMOLonlinerequests@nhs.net
To request a call back from the SOUTH Derbyshire MOL, please email email@example.com
Please note that no responses will be provided via email as the purpose of email is to request a call back only. We expect to be able to call you back within 2 working days (excluding Saturdays and Sundays) but that may vary according to the volume of enquiries we are processing. More information here.
Other ways to order your repeat prescription
Did you know that there are other routes to ordering your repeat prescription without contacting the MOL service? These include:
You can find more information about how to order your repeat prescriptions using the methods above here.
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