Three in every four people are able to book or cancel an appointment at their GP practice online – that is one of the findings from a Joined Up Care Derbyshire Citizens’ Panel survey.

The survey found about the same number of people were able to order repeat prescriptions online and nearly 68% of survey respondents said there was an option to have a telephone appointment.

These and other findings have emerged from a survey carried out with Citizens’ Panel members which attracted 302 responses in total. The panel includes local patients and members of the public, staff, and representatives of the voluntary sector and other organisations. They are able to feedback views on a range of topics related to health and care services.

This panel survey found there was uncertainty among respondents about whether their GP surgery offered access to their personal health record online with 37% saying yes, the rest stating no or that they did not know. Just 21% said they had accessed their personal health record online.