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Home > Stay Well > Quality conversations > I want to know more about the Quality Conversations programme

Joined Up Care Derbyshire is supporting this exciting programme which is free and available to all staff across Derbyshire in acute care, primary care, community services, social care and voluntary services.

How will the training help me?

The Quality Conversations programme aims to support frontline staff to get the most from the time spent with patients, clients, service users and their families and carers by providing a set of tools and resources for use in day-to-day practice.

The programme focuses on interactions with patients, clients, service users, families and carers but the principles are relevant to all our conversations such as colleagues, and family and friends. 

Undertaking the training will help you with your reflective thinking and will support revalidation and appraisal.

What’s the training like?

The interactive online training is delivered over two half-days (one month apart). You need access to a computer with a webcam and microphone. Groups are small with just 12 people per session.

  • Session One: focuses on the social determinants of health, listening skills, communications skills and health coaching approaches 
  • Session Two: reviews and develops these skills further, with a focus on listening blocks, assumptions and bias, with more practical exercises, expert tips and advice tailored to your needs. 

There’ll be time and space to practice your new skills in virtual break out rooms. Participants also receive a supportive resource manual with more in-depth information to support learning beyond the sessions.   

What do I need to join the training?

It’s straightforward to join, all you need is access to a computer with a webcam and microphone, in a quiet room with internet access. If you normally do not have access to this equipment, please contact your training department or library who will be able to lend you the equipment for the training.

Feedback about the virtual approach has been really positive with staff saying it was a great way of learning in an intimate setting.

When is the programme running?

There are two types of training, Essential Foundations and Practicing techniques.  For further information on these, please see below: There are now three types of training, For further information on these, please see the Quality Conversations are all around poster.#

The training covers:

How do I apply for a place on the programme?

Staff from most organisations can apply for a place directly by emailing:  

Staff from Chesterfield Royal Hospital need to complete a study leave form with your preferred dates and send to The team will be in touch with further details.

Last Updated: Friday 8th July 2022 - 12:13:pm

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