Wheelchair Services
DDICB Position statement – Derbyshire Wheelchair service
NHS Derby and Derbyshire ICB (DDICB) commission and manage the contract for the Derbyshire Wheelchair service.
DDICB are aware that there have been waits for wheelchair services and have been working to reduce these waits. DDICB understand how essential these services are to your mobility and independence, and we sincerely apologise for any delay you may be experiencing.
AJ Mobility Limited (trading as AJM Healthcare) is no longer providing the Derbyshire Wheelchair service. As from 1st April 2025, Blatchford Limited are our new service provider, they are responsible for assessments, wheelchair provision, repairs, and ongoing support.
To help address these waits, Blatchford Limited, are working in collaboration with DDICB to carry out a detailed review of the current service. The aim of this review is to better understand the waits and to identify the necessary actions to address the waits and improve access.
DDICB appreciate how important it is for people to receive timely support, and alongside Blatchford Limited we are jointly committed to making the improvements needed to reduce waiting times and enhance patient experience.
Derbyshire Wheelchair Service – Frequently asked questions
The information below has been pulled together to help answer some of the questions people have been asking.
1. Where is my equipment?
We know that some people had an appointment with AJ Mobility, and it was found that equipment was needed, and it was ordered.
This equipment should have been passed on to Blatchford on the 1st of April 2025. We are sorry that there have been delays in the transfer of this equipment.
If you are waiting you will be contacted by Blatchford soon who will explain the next steps.
2. Why is my equipment not available?
Blatchford are working through information and equipment they have received from A J Mobility.
Equipment not received by Blatchford on 1st April 2025 will need to be ordered. Some people may need to be reassessed to make sure needs are met. This means that there may be delays in receiving their equipment. We are working hard with Blatchford to get things sorted.
Blatchford will be contacting those waiting soon to discuss next steps.
3. When will I get an appointment for an initial assessment or review?
Each person is reviewed based on clinical need. An appointment will be offered as soon as possible.
We are sorry that there are delays. Work is ongoing to improve getting an appointment.
4. What do I do if my needs have changed?
If you feel that your needs have changed since your assessment with AJ Mobility, please contact Blatchford.
5. What is being done to reduce waiting times?
Blatchford have introduced a quicker assessment service. This should improve waiting times for assessments and equipment.
Blatchford are reviewing all patients to learn how to improve waiting times.
More staff have been deployed to support this work.