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Accessibility

We want as many people as possible to be able to use our website, and we have designed it to be accessible.

How you can use this website

This accessibility statement is for the Joined Up Care Derbyshire (joinedupcarederbyshire.co.uk) only. It does not cover any subsites, microsites, or any websites linked from this one. Those sites will have their own accessibility statements.

On this website, you should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 300% with text staying visible on the screen, and most images scaling without resolution loss
  • navigate most of the website using a keyboard
  • navigate most of the website using speech recognition software
  • read most of the website using a screen reader, including the latest versions of JAWS, NVDA, and VoiceOver
  • read most of the website on devices without a screen, like a braille computer
  • use the website even if Javascript is switched off.

We’ve made the website text as simple as possible to understand, aiming for a reading age of a 12 year old. Some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.

If you have a disability then AbilityNet has advice to help you make your device easier to use.

 

How accessible this website is

The majority of this website is fully accessible, and we run audits to identify any new problems.

We know that some parts of the website aren’t fully accessible:

  • we have a large number of old publication documents which are in PDF format, and haven’t been designed for accessibility
  • some content is embedded in our website, such as maps and videos, and you cannot easily scale these on screen (but you can open a full screen version)
  • data visualisation tools in the website currently use inaccessible technologies such as PowerBI.

Where our features are not accessible, we conduct a disproportionate burden assessment and publish them on our website.

How to get information in an accessible format

If you have problems accessing information on this website, or would like any of our work in a different format like a more accessible PDF, large print, easy read, audio recording, or braille:

email:ddicb.communications@nhs.net

telephone: 01332 868730

We’ll consider your request, and aim to get back to you as soon as possible.

Reporting accessibility problems

We’re always looking to improve the accessibility of the website.

If you find any problems which aren’t listed on this page, or think that we’re not meeting the requirements of the accessibility regulations then please email ddicb.communications@nhs.net to let us know.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Technical information about this website’s accessibility

The NHS Derby and Derbyshire Integrated Care Board is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Where complying with the regulations would be a disproportionate burden, we conduct assessments and publish them on our disproportionate burden register.

 

Issues with technology

The vast majority of our website works correctly on any web technology. For security reasons, we only support TLS 1.2 and higher security protocols, and this means that some older browsers will not show the site.

How our site looks and work is based on HTML5, and we test for and support the following browsers:

We also test in the Lynx browser to ensure that the site renders correctly for non-screen users.

You may experience unexpected behaviour in other browsers, although we use fully validated code which should work on any modern (HTML5) browser.

Internet Explorer no longer supported

Joined Up Care Derbyshire no longer supports Internet Explorer, as this browser is now at the end of its lifecycle.

Issues with links

We are aware of the following issues within the links on our site:

  • some link text doesn’t make sense when read on its own (for example ‘click here’), we will correct these as we identify them
  • on some pages there are multiple links with the same link text but different destinations on one page
  • many older PDF files contain broken links which do not resolve – we do not intend to resolve these as it is a disproportionate burden for files which are no longer in active use.

We scan the website for broken links, and look to fix them as soon as they are identified.

 

Issues with PDFs and other documents

PDFs are not able to comply with the requirements of the web accessibility standard, and we do not generally upload new PDFs. Where we do create new PDFs, we use the PDF/A standard which is more accessible. Our site contains a large number of PDFs created in previous years.

Where these are no longer being updated, we do not intend to recreate them in accessible versions as this would be a disproportionate burden. The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We do not generally add new PDFs to our site. There are some exceptions:

  • we add some PDFs as downloads of reports or publications, but where a web page version is also available
  • our annual reports, which must, by law, be laid before parliament in a printed version, and then appear unaltered
  • our directions and data provision notices which must, by law, include a signature in order to be valid
  • downloads intended for print purposes, such as posters.

 

Issues with images and video

We strive to make all of our content accessible. We are aware of the following issues with images and video on our site:

  • Video content uses automated closed captioning and transcripting, and this is often inaccurate.
  • Some of the images on our site are complex diagrams where suitable alt text is not possible.

 

Issues with text and content

There are some issues with text and content which we are aware of:

  • not all of our content reaches our target reading age of 12 years old. We are resolving this as content comes up through its review cycle
  • some of our page titles are long, causing a technical fail on descriptive titles for web pages which requires titles to be short. In most cases, this is related to legal or formal names for publications. We are not going to fix this, as the content is still understandable, and changing titles might cause compliance issues.

Issues with interactive tools

We are aware that we have PowerBI and Tableau visualisations available on the website. Neither of these software items are accessible, and cannot be made accessible. In some cases the information is not easily available to users in an accessible format. We are currently investigating accessible visualisation tools. If you require information from these tools, then please contact us.

Last Updated: Monday 20th June 2022 - 10:19:am

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