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Home > Involving you and your community

This area of the website sets out how we will listen consistently to, and collectively act on, the experience and aspirations of local people and communities within the Integrated Care System. This includes supporting people to sustain and improve their health and well-being, as well as involving people and communities in developing plans and priorities, and continually improving services.

In developing our approach to this area of work we have been guided by 10 principles. These are:

1. Put the voice of people and communities at the centre of decision-making and governance, at every level of the ICS

2. Start engagement early when developing plans and feed back to people and communities how their engagement has influenced activities and decisions

3. Understand your community’s needs, experience and aspirations for health and care, using engagement to find out if change is having the desired effect

4. Build relationships with excluded groups, especially those affected by inequalities

5. Work with Healthwatch and the voluntary, community and social enterprise (VCSE) sector as key partners

6. Provide clear and accessible public information about vision, plans and progress, to build understand and trust

7. Use community development approaches that empower people and communities, making connections to social action

8. Use co-production, insight and engagement to achieve accountable health and care services

9. Co-produce and redesign services and tackle system priorities in partnership with people and communities

10. Learn from what works and build on the assets of all ICS partners – network, relationships, activity in local places.

Effectively working with people and communities is one of the essential enablers of success for our health and care system. The challenges we currently face can only be addressed by listening to, understanding and drawing on the diverse thinking of those we collectively serve, and who know the issues best, e.g., local people, those who need services and unpaid carers.

With this in mind we have developed a system-wide strategy for engagement with people and communities, which can be found here.

If you would like to know more about our approach to involving people and communities, please visit the following areas of our website:

  1. Our guide to working with people and communities
  2. How to get involved
  3. Current projects

If you have any questions about our approach to involving people and communities, please contact the Engagement Team

Please note: the term ‘people and communities’ throughout this section of the website is understood to include residents, people who access care and support (and those who do not), unpaid carers and families.

Last Updated: Tuesday 5th July 2022 - 12:42:pm

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