Patients and carers: contacting us
We understand that the NHS can sometimes seem complicated and that you may need to ask questions or seek further support.
The links below, along with explanations of how each service can help should answer any questions you have.
Patient Advice and Liaison Services (PALS)
If you have a question or concern about your care or the person you care for then please contact the PALS service. They can be contacted by email: ddicb.pals@nhs.net They can also be contacted via telephone at 0800 032 32 35
Continuing Healthcare Funding
NHS Continuing Healthcare means a package of ongoing care that is arranged and funded solely by the National Health Service (NHS) specifically for the relatively small number of individuals (with high levels of need) who are found to have a ‘Primary Health Need’ (see more in Primary Health Need section below). Such care is provided to an individual aged 18 or over to meet health and associated social care needs that have arisen as a result of disability, accident or illness.
NHS Continuing Healthcare is free, unlike support provided by local authorities, which may involve the individual making a financial contribution depending on income and savings. It is the responsibility of the NHS Derby and Derbyshire Integrated Care Board to decide the appropriate package of support for someone who is eligible for NHS Continuing Healthcare.
You can read more about CHC funding here: https://joinedupcarederbyshire.co.uk/your-services/continuing-health-care-adults/
You can contact the team directly email mlcsu.derbyshirechcreferrals@nhs.net or telephone 01332 401821
Support with repeat prescriptions- Medicines order line
The Medicine Order Line (MOL) is a convenient way for patients to order repeat prescriptions by telephone, helping you manage your own medication, reduce medicine waste, and improve patient safety.
You can learn more about this service here: https://joinedupcarederbyshire.co.uk/your-services/medicines-order-line/
You can order your mediation online here: https://www.derbyshiremol.nhs.uk/derby-patient-facing/singlepass/medicine-order-line
Alternatively you can call 01246 588 860 for the north of Derbyshire or 0115 8550260 for the south of Derbyshire.
Try the NHS App
Ordering your medication through the NHS App is fast and convenient. With the NHS App, you can also book appointments, view your GP health record, check test results, and more. Download the app on your smartphone or tablet, or access it on your computer. Registration is simple—all you need is your full name, NHS number, date of birth, and postcode as recorded with your GP.
Enquiries
If you do not think any of the options above would help you then you can email ddicb.enquiries@nhs.net
This is an information triage service. We will ask questions to understand your situation and put you in touch with the right people to help