Covid-19: Partner organisation services
Information from local authorities and the voluntary and community sector about service changes in response to the Covid-19 pandemic.
Information from local authorities and the voluntary and community sector.
Colleagues in local authorities have provided a wide range of information about changes to council services and advice for local people on related matters during the Covid-19 pandemic. Local authorities also take the lead on public health and their websites contain useful information about the local situation with the virus.
The information below is aimed at signposting you to relevant pieces of information, guiding you to the relevant part of the councils’ own websites.
There are weblinks in this section for more information on:
- Public health
- Affected council services
- Council community response units and volunteering
- Social care
- Schools and education
- Welfare benefits and financial support
- Public transport
- Leisure, parks and libraries
- Employers and business
- Council customer services and contact details
Affected council services
Leaflet (opens document) updating Derby residents on council services and how to access help and support
Council community response units and volunteering
If you need help with things like getting food or medicine or just need someone to have a chat with and you do not have a carer, friend or family member to help you, call the Community Response Hub – run by the council in partnership with local voluntary organisations – who will be able to help you. Contact them on:
Schools and education
Welfare benefits and financial support
Leisure, parks and libraries
Employers and business
Council customer services and contact details
Derbyshire Voluntary Action
Derbyshire Voluntary Action’s newsletter is a compilation of relevant news from the health and social care sector in Derbyshire. Many of these news items relate to changes to services, and services available during the Covid-19 pandemic, which may impact on your community. You can see all their bulletins on their website.
Third Sector Support
Information, weblinks and a directory is also available from Third Sector Support for Derbyshire.
We appreciate that many people will not have family or friends to help them access information from our website or you may have difficulty finding the information you need. Our partners at Healthwatch Derbyshire are available by phone to help Derbyshire residents receive the latest health and social care information.
You can call Healthwatch Derbyshire, Monday to Friday 10am to 3.30 pm on 01773 880786, for help with accessing the latest health and social care information, and getting assistance with locating health and social care information from the Joined up Care Derbyshire website. Please leave a message if lines are busy and they will return your call.
Healthwatch Derbyshire aims to help make health and social care work better for everyone. Whether you are struggling to find the right health and care information, or you have an experience of care that services need to take action on, they want to hear from you.
- Web: www.healthwatchderbyshire.co.uk
- Email email@example.com
- Facebook Healthwatchderbyshire
- Twitter @HWDerbyshire
- Phone 01773 880786.
Community response units
We have two community response units in Derbyshire:
Both of these services offer support to people who are vulnerable and/or self-isolating, aided by volunteers. Referrals for help and to volunteer can be made by phone or online – see weblinks above.
Crich mutual aid
Crich Mutual Aid is a community network providing a co-ordinated response in Crich and South Wingfield to the Coronavirus crisis. The network provides help for shopping, meals, prescriptions, pet care, post or just a friendly chat. Call the network helpline on 01773 447533.
Bolsover community support team
Bolsover District Council has set up a community support team to provide advice and support to those affected by Covid-19. The council is inviting residents who are self-isolating and in need of assistance to register with the support team. This will help the council direct resources to the most vulnerable people in the district.
Stronger South Derbyshire – community support for Covid-19 and beyond
For information and advice about voluntary and community services in South Derbyshire go to the South Derbyshire Community Volunteer Support website. Also check out their dedicated website set up to support the local community response to Covid-19, which is updated regularly. If you want to know how you can help, or know someone who needs help then visit Stronger South Derbyshire.
Local services and support
Local services and support for isolation, food delivery and volunteering:
- Amber Valley CVS
- Chesterfield and North East Derbyshire Covid-19 directory of support services
- Community Action Derby
- High Peak CVS
Services for deaf people
During the Covid-19 pandemic Communication Unlimited are still providing BSL interpreting services for deaf people, assisting with telephone triage, and appointments via a videophone service liaising between the deaf person and the health professional. Phone, Monday to Friday 9am to 5pm, on 01332 369920 and SMS/Glide/What’sApp on 07812 300280. Email firstname.lastname@example.org. Regular BSL information videos are on their Facebook page.
How to stay active while you are at home
Active Derbyshire has created an Active at Home webpage to help provide individuals with tools and ideas about what they can be doing to stay active. Sport England has produced a leaflet as part of its Join the Moment campaign to help older people stay active at home.
Living with or after a cancer diagnosis
- HOPE is an online self-management programme which can help with smarter goal setting, living positively with fears for the future, physical activity, eating well, managing stress, coping with fatigue and finding things to be thankful for.
- Affected by cancer? Volunteer ‘buddies’ who have previously been diagnosed with prostate, breast or other cancers, or have cared for someone with cancer, are available to talk. Going through cancer can be an isolating and lonely experience, particularly when people cannot leave their homes because of shielding and social distancing measures. For a weekly call from a trained telephone buddy call 07926 361183 or email email@example.com
During this difficult time many carers will be feeling isolated, concerned about themselves and their loved ones’ health as well as the impact on the services they depend upon.
If you are a carer you can access support through Derbyshire Carers Association. The team are contacting Derbyshire’s most vulnerable carers to review their current situation, address any concerns and make sure that carers and their families are connected to support services. These include services such as food deliveries, prescription collections and befriending.
The Derbyshire Young Carers Service are still taking referrals and offering support to families during the COVID-19 lockdown. Download the referral form.
Anyone dealing with bereavement can contact Cruse Bereavement Care. Their website has supportive information to help anyone deal with their difficult emotions and situation if they have been bereaved. For young people there is the Cruse website Hope Again.
To contact Derbyshire Cruse for free bereavement support for adults from trained bereavement volunteers phone your nearest office, leave your name and contact number and you will be called back. Phone messages are regularly checked.
- Chesterfield and North Derbyshire Cruse (covering Matlock and the north) phone 01246 550080 or email firstname.lastname@example.org
- Derby City and South Derbyshire (south of Matlock) phone 01332 332 098 email email@example.com
Citizens Advice phone support
While currently unable to take face-to-face enquiries, Citizens Advice have increased their capacity to provide telephone support. They can provide free, confidential, impartial and independent advice on any issue, from holiday cancellations to financial worries.
The Derbyshire office can be contacted between 9am and 4pm, Monday to Friday, on 0300 456 8390 (calls charged at the 01 or 02 number rate).
They also have a freephone number dedicated to helping people claim for universal credit: 0800 144 8 144, available Monday to Friday, 8am to 6pm.
We know that Covid-19 will have a serious impact on the lives of women, children and men who are experiencing domestic abuse. Fears over jobs, financial pressure, school closures, working from home and all the other current changes to our day-to-day lives are likely to result in an increase in domestic abuse incidents. Support is available from:
- Derby city domestic abuse service – 0800 085 3481
- Derbyshire domestic abuse service – 0800 019 8668
- National domestic abuse helpline – 08000 198 668
- Text Service – 07534 617252
- Email firstname.lastname@example.org
- Men’s advice line – 0808 801 0327
- National LGBT+ domestic abuse helpline – 0800 999 5428
- Rape and sexual violence services – 01773 746 115
See this domestic abuse awareness poster (opens document) for further information and weblinks. This poster (opens document) provides information about how victims can contact the place when in danger, but are unable to speak.
Housing and support
Derventio is continuing to provide a full housing and support service – making sure that all residents are safe and have the support they need.