FOI 1758 – IT and Telecomms

Response

Date: 27 February 2023

FREEDOM OF INFORMATION – DECISION NOTICE

Dear Sir / Madam,

FOI Reference Number: 1758

Contract 1 – Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc) 

1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.

Fixed telephony services are currently provided through Arden & GEM CSU (AGEM) and North of England CSU (NECS).

Additionally the ICB hold some information regarding the Derbyshire Medicines Order Line (MOL).

MOL: NECS (Cisco software, reporting)

MOL: Aspire (phone lines, SIP trunks)

2.Telephony/Voice Services – Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

The AGEM contract is on a rolling monthly basis. The SLA is dated from April and runs from the first of each month.

The MOL NECS telephony contract’s end date is 31 March 2023. The new contract will run from 1 April 2023 – 31 March 2024

The MOL Aspire contract is rolling.

3.Telephony/Voice Services – Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

This is a rolling contract for AGEM, and an annual contract with NECS.

MOL: NECS annual contract

MOL: Aspire rolling contract

4.Telephony/Voice Services – Type of Lines – Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP

There are around 80 connections through the NECS and around 320 connections for AGEM.

MOL: 187 SIP Trunks from Aspire.

5.Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN

We do not hold this information.

MOL: 187 SIP Trunks from Aspire.

Contract 2 – Incoming and Outgoing of call services.

6.Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

This information is held by Arden & GEM CSU as part of the service they provide.

7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

This information is held by Arden & GEM CSU as part of the service they provide.

8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.

This information is held by Arden & GEM CSU as part of the service they provide.

 9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

This information is held by Arden & GEM CSU as part of the service they provide.

10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable. 

Approximately 20 numbers currently.

Contract 3 – The organisation’s broadband provider.

11.Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?

This information is held by North of England CSU as part of the service they provide.

12.Broadband Renewal Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

This information is held by North of England CSU as part of the service they provide.

13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

This information is held by North of England CSU as part of the service they provide.

Contract 4 – Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?

This information is held by North of England CSU as part of the service they provide.

15.WAN Contract Renewal Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

This information is held by North of England CSU as part of the service they provide.

16.Contract Description: Please can you provide me with a brief description for each contract

Not applicable.

17.The number of sites: Please state the number of sites the WAN covers. Approx. will do.

Two sites.

18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

This information is held by North of England CSU as part of the service they provide.

19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

This information is held by North of England CSU as part of the service they provide.

20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.

Ged Connolly-Thompson, Head of Digital Development, Derby and Derbyshire ICB. Mr Connolly-Thompson can be contacted via the ICB at ddicb.enquiries@nhs.net or 01332 868730.

Please note that the CSUs may be able to provide you with additional information. You can contact relevant CSUs via NHS England at the contact details below

Web: https://www.england.nhs.uk/contact-us/foi 

Email: england.contactus@nhs.net   

I hope that this answers your queries with the information we currently hold, but if I can be of any further assistance please do not hesitate to contact me.

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to:

NHS Derby and Derbyshire ICB
FOI Team
Scarsdale
Nightingale Close
Newbold
Chesterfield
S41 7PF

Or:

ddicb.foi@nhs.net

If you are not content with the outcome of our review, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Derby and Derbyshire Integrated Care Board (ICB).

The Information Commissioner can be contacted at: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123 1113, email casework@ico.org.uk.

Yours faithfully,

Kathryn Jacklin
FOI Officer
Derby and Derbyshire ICB

All information we have provided is subject to the provisions of the Re-use of Public Sector Information Regulations 2015. Accordingly, if the information has been made available for re-use under the Open Government Licence (OGL) a request to re-use is not required, but the licence conditions must be met. You must not re-use any previously unreleased information without having the consent from the ICB. Should you wish to re-use previously unreleased information then you must make your request in writing (email will suffice) to the FOI Lead via ddccg.foi@nhs.net. All requests for re-use will be responded to within 20 working days of receipt.