FOI 1667 - Wheelchair Services Contracts
FOI Reference Number:
1667
Request
Would it be possible to receive the following information regarding your current wheelchair services and approved wheelchair repair services contracts for your ICB please? Understanding ICBs were formally created only recently and that you may not have updated contracts, this could be the collection of current contracts from your constituent CCGs.
1. Who is your WCS provider?
2. Do you carry out a regular customer satisfaction score on your WCS provider? How is it done and scored? What scale is used?
3. What is the current customer satisfaction score for your current WCS provider?
Response
Date: 26 September 2022
FREEDOM OF INFORMATION – DECISION NOTICE
Dear Sir / Madam,
FOI Reference Number: 1667
1. Who is your WCS provider?
AJ Mobility Trading as AJM Healthcare Ltd.
2. Do you carry out a regular customer satisfaction score on your WCS provider? How is it done and scored?
Yes. AJ Mobility do this through Smart Survey which is available on their website; additionally a paper copy is available at the premises and staff can contact users by phone. The scale used is percentage.
3. What is the current customer satisfaction score for your current WCS provider?
Friends and Family Test, Quarter 1 April -June 2022:
• 94.42% – Very good
• 5.2% – Good.
I hope that this answers your queries with the information we currently hold, but if I can be of any further assistance please do not hesitate to contact me.
If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to:
NHS Derby and Derbyshire ICB
FOI Team
Scarsdale
Nightingale Close
Newbold
Chesterfield
S41 7PF
Or:
If you are not content with the outcome of our review, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Derby and Derbyshire Integrated Care Board (ICB).
The Information Commissioner can be contacted at: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, telephone 0303 123 1113, email casework@ico.org.uk.
Yours faithfully,
Kathryn Jacklin
FOI Officer
Derby and Derbyshire ICB
All information we have provided is subject to the provisions of the Re-use of Public Sector Information Regulations 2015. Accordingly, if the information has been made available for re-use under the Open Government Licence (OGL) a request to re-use is not required, but the licence conditions must be met. You must not re-use any previously unreleased information without having the consent from the ICB. Should you wish to re-use previously unreleased information then you must make your request in writing (email will suffice) to the FOI Lead via ddicb.foi@nhs.net. All requests for re-use will be responded to within 20 working days of receipt.
