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Home > Involving you and your community > How to get involved

Involving people and communities in our work is an essential part of making sure that effective and efficient health and care services are delivered.  

Within Joined Up Care Derbyshire, we have a variety of different ways to ensure that we reach out, listen to, involve, and empower our people and communities to have a voice on a continuous basis. We have developed a variety of different methods and tools that can be used by all our system partners.

Citizens’ Panel

  • Do you have views on how we can improve services that impact on your health and wellbeing?
  • Do you live in Derby or Derbyshire?
  • Are you aged 16 or over?

If yes, please become a member of our Citizens’ Panel. The Citizens’ Panel is a virtual group of people, of all ages, living across Derby and Derbyshire who want to help shape health and care services by offering their views and feedback on services, helping to ensure that services are designed to take into account ‘what matters most to people’. 

If you would like to join the panel:

If you have any questions, please contact our Engagement Team ddicb.engagement@nhs.net.

All personal information is kept confidential, and you can remove yourself from the Citizens’ Panel at any time.

What is involved if I join the Citizens’ Panel?

Citizens’ Panel members will be contacted throughout the year to provide their input and view on health and care services in Derbyshire. You will be invited to take part in a range of surveys which you can fill in online or though the post and you can also opt to attend focus groups, working groups or committees in person, or online to talk about health and care in more detail.

Every aspect of the panel is entirely voluntary; you can get involved as little or often as you like, either online or at events in person.

What’s in it for me?

  • You will be helping to ensure we provide better quality care in a way that matters the most to local residents
  • You will have the opportunity to have your views heard by local health and care decision makers
  • You will find out about new plans and ideas for Derbyshire
  • You will be reimbursed for reasonable travel expenses for participation in face-to-face meetings such as focus groups.

Will I receive feedback if I take part?

It is not possible to reply to every comment we receive individually, but we are committed to feeding back on how collectively information has been been used to influence decisions being made about health and care services.

Patient Participation Group (PPG) Network

PPGs represent the patient population of GP practices and are generally made up of a group of volunteer patients, the practice manager and one or more GP’s, they meet to discuss the services on offer, and how improvements can be made for the benefit of patients and the practice.

The implementation of PPG groups across the city and county is currently very inconsistent, with some GP practices having exceptionally well-run PPG groups, whilst others have no PPG at all. The pandemic has increased the inconsistency due to some groups feeling more confident than others to move to an online format.

We have responded to this by creating a county-wide PPG network to bring PPG Chairs and their members together, offering support, and a forum for discussing areas of interest and concern.

The network meets every 2 months for 1.5 hours. The agenda is determined by both the members of the network, and Integrated Care System staff.

For more information about upcoming meetings please contact

ddicb.engagement@nhs.net.

“For four years I was Chair of the Dronfield network. Four practices met four times a year with a CCG member of staff in attendance and the occasional speakers from other organisations. Since the formation of the Primary Care Network (PCN) the PPG network meetings have been most helpful in getting to know the other Chairs and learning what happens in other PPG’s. With the opportunity to ask a question, verbally or through the chat box, we learn so much.

The agendas are always interesting, and members are asked if there is anything in particular, they would like to discuss. Some of our PPG’s are in an area of deprivation, whilst others are in an area of affluence. What may be a problem in one area might not be a problem in other areas. By us all getting together we receive lots of information and a chance to bounce our ideas of each other. Covid means that we have to meet virtually but I think it really works. Trying to find a meeting place to suit everyone would be a logistical nightmare both in terms of travel and time getting there. As a PPG network we can learn from you but also you can learn from us.

I look forward to every meeting and find the presentations excellent. The virtual meetings also allow us to put a name to a face, particularly CCG staff. This makes the whole experience pleasant and makes it much easier to talk to people that you can put a face to.”

– Ann Hillyard, PPG Network member

 

Derbyshire Dialogue

Launched in September 2020, the ‘Derbyshire Dialogue’ was set up to start a conversation between our residents, and those commissioning and providing services to update them on the response to the Covid-19 pandemic but has now broadened out it’s remit to include all manner of different topics.

Through this forum, our residents can discuss their experience of services, what’s been helpful, what could be improved, and what matters most to them in their design and delivery.

Sessions are delivered by senior clinicians, or officers in their field, and cover a range of topics, e.g., long covid, urgent and emergency services, mental health, cancer services, NHS 111 First and primary care services. You can find information about the latest topic on the Derbyshire Dialogue website.

To suggest a topic for the Derbyshire Dialogue or for further information or questions please contact ddicb.derbyshiredialogue@nhs.net.

“I have been attending the Derbyshire Dialogue sessions almost from their inception and have found them all very good in both the topics covered and the information supplied.

The fact that they provide an opportunity for people to raise questions and enter into a discussion is a really good example of engagement with the wider public and I know that they attract people who do not otherwise engage with the NHS.

It is good to note that the numbers participating are steadily increasing. As a member of the Engagement Committee, I strongly feel that Derbyshire Dialogue is playing its part in wider-ranging and more effective communication with the public.”

– Jocelyn Street, regular participant at Derbyshire Dialogue 

 

Voluntary, Community and Social Enterprise (VCSE) Alliance

The Voluntary, Community and Social Enterprise (VCSE) sector are a key transformation, innovation, and integration partner. The sector provides a strategic voice and is critical in the delivery of integrated and personalised care. This VCSE Alliance aims to facilitate better partnership working between Joined Up Care Derbyshire and the VCSE sector and enhance the role of the sector in strategy development and the design and delivery of integrated care.

The VCSE alliance aims to:

  • Encourage and enable the sector to work in a co-ordinated way
  • Provide Joined Up Care Derbyshire a single route of contact and engagement with the sector and links to communities
  • Better position the VCSE sector in Joined Up Care Derbyshire, enable it to contribute to the design and delivery of integrated care, and have a positive impact on health priorities, support population groups or reduce health inequalities.

In addition to the above VCSE organisations are often trusted, accessible and skilled at outreach and engagement. They work with some of the most disadvantaged communities and have an excellent understanding of the health and care issues their beneficiaries face, both at a local and national level. The VCSE sector is well placed to provide expertise to directly engage patients and the public in the change process and to advise/support staff.

If you would like to know more about what is happening and get involved in the programme, then please contact Wynne Garnett, Programme Lead wynnegarnett@googlemail.com

 

BME Forum

We are working in partnership with Derbyshire County Council (DCC) and Links CVS, to build relationships with the BME Partnership that currently exists in the County. The BME partnership is a sustained and coordinated engagement mechanism, which provides an infrastructure to enable the BME community to be actively engaged with all manner of decisions being made about DCC services.

Participants in the partnership are supported to give feedback on policy and service development, via a two-way communication channel, which aids better understanding and response to the needs of BME communities. Participants are supported to plan and conduct engagement with their communities and raise issues on their behalf via the partnership.

There are currently 10 groups represented in the partnership and work is taking place to identify and empower new and emerging BME communities to take part. We are working with DCC and Links CVS to broaden the conversations of the partnership to support the work of the Integrated Care System, and gain insight on key areas of transformational work, e.g., Urgent Care.

For more information contact ddicb.engagement@nhs.net.

 

Readers’ Panel

This panel reviews new and revised information that is going out to patients and members of the public, to make sure the information is understandable, clear, and concise. It is important to us that we know we are using the right words, in the right way to get our message across clearly.

We have 30+ volunteers on the panel, who are available to receive one leaflet or document per month to read and are asked to provide feedback within two weeks.

We have a standard feedback form and members are free to comment on any aspect of the leaflet/document in relation to what they feel needs improvement or praise.

If you would like to join the panel or have information that you would like the panel to review, please contact ddicb.engagement@nhs.net.

 

Patient and Public Partners

Patient and public partners are lay members who want to be involved in improving health and care. They have extensive experience either as a patient, family member or caregiver; others have been part of the health system in a professional manner.

Our partners get involved in various aspects of work in the Integrated Care System to help develop and improve services.

They provide:

  • Important insights and ideas for quality improvement efforts
  • Improve communication between patients and health care providers leading to improved patient and provider satisfaction
  • Help health care providers embrace potential changes, as they are able to see them from the patients’ perspectives
  • Help to ensure that patients are full participants in decisions that affect them
  • Contribute to meaningful changes to health care services.

“The Living with and Beyond cancer workstream is the best meeting I attend because there are people in attendance that have lived experience of cancer. They are good at challenging some of the conversations and relating them to what it’s like having to live with a condition, something we really can’t understand.

At many meetings, they challenge the use of all the acronyms which often, other participants don’t even understand the meaning of (but are afraid to ask). All services should have people with lived experience participating, it makes such a positive impact.”

– Jo Blackburn, Personalisation Programme Manager for Joined Up Care Derbyshire

For more information on the Patient and Public Partner initiative please contact ddicb.engagement@nhs.net.

 

New involvement opportunities

We are currently looking to recruit Patient and Public Partners to several areas.

The Joint and Community Commissioning team

We are looking to recruit Patient and Public Partners to help inform our work, we think it is important to get different perspectives and insights on the work that we do, particularly from members of the public who have lived experience. Our team covers everything from social prescribing to end-of-life care provision. 

Post (Long) Covid Operational Delivery Group and Workstream:

We are looking to recruit two Patient and Public Partners to attend a monthly Operational Delivery Group and to be part of a collaborative approach to developing and reviewing the Derbyshire Post (Long) Management Service. The work of the Operational Delivery Group is to improve the patient’s journey and experience throughout the service including, working collectively to improve end-to-end health care pathways, ensuring equity of access and service delivery across Derbyshire, and improving patient outcomes.

Patient Safety Partner

The Patient Safety Partner (PSP) is a new and evolving volunteer role developed by NHS England to help improve patient safety across health care in the UK. Here at Derby and Derbyshire Integrated Care System (DDICS), we are excited to welcome a team of PSPs to work alongside our staff, patients, and families to influence and improve safety across our Integrated Care System.

For more information about the roles, and how to apply please see the documents attached.

 

Understanding our existing assets (Insight Framework)

The Insight Framework is a programme of work which is looking at how we identify and make better use of insight that is already available in local communities to inform the work of the Integrated Care System.

Many communities already have established mechanisms of finding out what’s important to people, with regards to their wants, needs and aspiration. If we can find a way to harness, and examine that insight, building on existing relationships, networks, and activities, and present it in a way that will enable the Integrated Care System to listen and understand it, then we can work towards collective system action, that puts the voice of people and communities at the heart of decision making in the Integrated Care System.

This approach is about authentic collaboration with communities without a pre-set agenda and is born out of a collective desire to listen and learn from communities and apply this learning to our work.

In summary the aims are to:

  • Listen to and understand what we are hearing from people and communities
  • Develop a mechanism to connect lived experience with the Integrated Care System to inform future priorities and subsequent action
  • Connect with and learn from current asset-based approaches to inform this way of working
  • To build, facilitate and support a learning culture amongst those involved.

Initial work involves:

  • Conducting a review of good practice in this area to date, so that we can learn from and connect in existing work, and help us make the most of existing resources, experience, and knowledge.
  • Establishing a learning network to co-design this work together.

This work is in its infancy. If you would like to know more or be involved, please contact ddicb.engagement@nhs.net.

 

Online Engagement Platform

We launched the Joined Up Care Derbyshire Engagement Platform in June 2021. It provides interactive feedback and analytical tools to make it easier for communities to be involved in decisions being made around system transformation. These are some of the key features of the platform:

  • It offers people the opportunity to explore a wide range of projects and work where we are seeking their input and involvement
  • It uses a variety of interactive tools including surveys, quick polls, Q&As, maps, document sharing and ideas boards
  • It provides a space to share experiences, hear from others, build networks and share ideas
  • It help our communities better understand, and relate to the transformations we intend to facilitate as part of the Integrated Care System through frequently asked questions (FAQ’s) and News Feed.

Our citizens’ panel is embedded within this portal.

We would encourage you to take a look around and get a feel for the site and check back regularly, as we continue to add and update content throughout the year.

All system partners are welcome to use the platform, if you would like to know more please contact ddicb.engagement@nhs.net.

 

Integration Index diagram

Integration Index

As we move towards the greater integration of services, it has become increasingly important to understand what is meant by integration and how to measure it from a user perspective.

There is currently no effective approach in place to measure integration, and current practice around collection of patient experience data, mirrors the delivery of services, in that it is currently measured by each service separately.

Connections are not made that would help to address the difficulties individuals have understanding and navigating pathways, which is essential if we are to move towards more joined-up care.

It is recognised that one single measure of integration would be too narrow to capture the very large number of potential pathways, however ensuring the consistent measurement of person-centred, coordinated care is essential to effectively design and implement an integrated care service that works for both users and care providers.

Derbyshire is currently working with the King’s Fund and Traverse to develop a prototype for a local Integration Index, in partnership with the ‘Team Up’ project team.

Team Up Derbyshire is an ambitious programme in Derby and Derbyshire that aims to create one team across health and social care who see all housebound patients in a neighbourhood.

The overall aim of the service is to keep people safe at home and provide the best, most seamless, care, keeping people out of hospital wherever possible. Team Up Derbyshire aims to ensure that person-centred care services are provided at the right time, in the right place, by the right person. As a result, people should be able to live well, for longer.

This team is not a new or ‘add on’ service – it is a teaming up of existing services – with general practice, community, mental healthcare, adult social care and the voluntary and community sector all working together. Hence the initiative lends itself well to the development of a local integration measure, which will help to measure from the patient and/or carers perspective, whether joining up care in this way provides a better experience for patients and better health outcomes.

This work is in the early stage, please contact ddicb.engagement@nhs.net for updates.

Alongside this work there is also a National Integration Index in development, which is led by NHS England. The aim is for this index to go live in all systems across England by April 2023.

The index will provide early intelligence as to the impact of Integrated Care Systems, hearing from people and carers who rely on multiple services to provide a unique perspective on how well care is being joined up. The likelihood is that this will be a longitudinal measure, so that we can track experiences over time.

Last Updated: Monday 1st August 2022 - 12:22:pm

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