We want people to:
- Be seen as unique individuals, with different experiences and strengths, not just seen as a condition or on a pathway.
- Feel involved and in control of their health and care, where possible.
- Only need to tell their story once, with the focus on what’s important to them.
- Be connected to each other and their communities.
- Have support to build knowledge, confidence, and skills to look after their own health and wellbeing.
- Be able to make a shared and informed decision about their health and care options in partnership with health, social care and voluntary sector staff as an equal and active partner.
The Comprehensive Model of Personalised Care outlines key aspects of Personalised Care, which are;
- Choice – ensuring people have choice over treatments and the services they can access.
- Shared decision making – ensuring equal partnerships and better conversations between people and those supporting them.
- Supported Self-Management – enabling access to health coaching, self-management education and peer support
- Social prescribing or making social connections – connecting people to their communities and non-medical supports.
- Personalised care and support planning – facilitating conversations, to agree a holistic plan for individuals health and well-being needs, in the context of their life.
- Personal health budgets – giving people with the most complex needs direct control over the money spent on their care.