Here you will find opportunities to have your say about current services, and proposed changes to services.

Digital Mental Health Services

NHS Derby and Derbyshire Clinical Commissioning Group (CCG) currently commissions two online mental health and wellbeing services, Kooth and Qwell, and we would like to hear from people who have experience of using either of these services to tell us anonymously how useful they found them and if there are any improvements we can consider when reviewing our digital mental health offer.           

If you’re a younger person with experience using digital mental health services or a parent, carer or guardian of a young person who requires mental health support we want to hear from you.                

What is Kooth?

Kooth is a free online Mental Health and wellbeing resource for children and young people aged 11 to 25 in Derby and Derbyshire. No formal referral is needed; anyone in this age group can become a user by setting up an account on the site. Kooth provides easy to access universal mental health support, including information, blogs and 1 to 1 therapeutic conversations.

To take a look or sign up to Kooth please visit:

Please check out our anonymous Kooth survey here to tell us what you think and how it could improve:

What is Qwell?

Qwell is a free online Mental Health and Wellbeing resource for parents and carers of young people who are under the age of 18 requiring no formal referral, but instead only for a user to set up an account on the site. Qwell also provides easy to access universal mental health support, including information, blogs and 1 to 1 therapeutic conversations designed for parents, carers and guardians.

To take a look at the site or sign up to Qwell please click here:

Please consider completing our anonymous Qwell survey here to tell us what you think and how we might be able to improve this resource going forward:

Further Information and contact details 

These two surveys will remain open until week commencing 8 March 2021 so please share with any appropriate friends, family or contacts you may have.

You can complete the surveys online through the above links or click the links below to download the PDF documents, print and send back to us for free using our freepost address.

Kooth Survey: Accessing digital mental health support for children and younger people

Qwell Survey: Accessing digital mental health support for parents, carers and gaurdians

There is no need to add a stamp just write the words below clearly on an envelope and drop into your local post box or post office:

Freepost NHS DDCCG                                                                                                                  

If you require this survey in any other language or a more accessible format, please contact us at:

Tel 01332 868730

Have your say on musculoskeletal (MSK) services across Derbyshire

NHS Derby and Derbyshire Clinical Commissioning Group would like to talk to people to understand what they can do to improve musculoskeletal (MSK) services across Derbyshire. MSK physiotherapists support people with many different conditions and injuries affecting the muscles, joints, bones and soft tissues. Your experience of MSK physiotherapy services is extremely important in helping them to improve services. They would like to hear about what is important to you, and would like your support to help them reshape the future of MSK physiotherapy services in Derbyshire.

They would also like to hear from you to understand how they can help you to successfully manage aches and pains at home. Aches and pains are a normal part of life but can have a big impact on your health and day-to-day life. Many aches and pains can be treated at home without needing to see a doctor or physiotherapist, and the majority of MSK conditions get better within six to eight weeks. There are many ways they can support you to manage at home, such as mobile phone apps, online exercise plans and websites which can provide you with information on how to deal with pain in different areas of the body. They would welcome your views on what you think would work well to enable and motivate you to self-manage this at home.

The focus group will take place with specialists in the field of MSK services, and your opinions and ideas for improvement will be fed into the service development. The date is Thursday 28 January, 12.30-2.30pm via Microsoft Teams. Again support is provided for anyone who has not used Microsoft Teams before. If you would like to book on to the focus group, email

Help improve maternity and neonatal services

If you are pregnant or a parent to be, or had a baby recently and want to help make a difference to maternity services, we would love to hear from you. 

The Maternity Voices Partnership (MVP) is a way for mothers, fathers and partners to share their experiences, knowledge and skills to build improvements to maternity and neonatal services. 

Maternity and neonatal services include: antenatal appointments, hospital care and care you receive after you have your baby. 

Meetings are arranged for:

  • Tuesday 19 January, 2021, 11-11.45am
  • Tuesday 26 January, 2021, 7.45-8.30pm

Please see the Maternity Voices Partnership leaflet for more information.

Ageing Well

Take part in the Ageing Well programme

We would like to share some exciting news with you regarding the national NHS programme ‘Ageing Well’ and the progress being made in Derby and Derbyshire.

The programme looks at how we care for our population in the community to help to stay well and healthy at home. There are three main strands to the programme:

  1. How we respond and help people when their needs change and they need more urgent care and support - we call this the community urgent response. The aim is to reduce unnecessary stays in hospital
  2. Improving the health of people who live in a care home. This includes extra support to care homes and their residents to help them age well
  3. Extra support to people who are at risk of increasing frailty so we can provide early support and help them to stay in the place they call home longer. This works by working with patients and their carers to plan for their needs - we call this anticipatory care.

Being able to stay healthy in later life is a crucial issue for all of us. We know that sometimes, people do not feel supported to look after their own health, particularly people with multiple long term conditions, including frailty. This has a detrimental impact on quality of life and health outcomes.

With this in mind, within Derby and Derbyshire, we are aiming to: 

  • Develop patient-centered services that enable people to age well
  • Understand how we support people when they might need that extra help as they grow older or their circumstances change
  • Further understand how we support carers to support themselves to age well. Nationally, there are 5.4 million carers (1.2 million aged over 65), who make a critical and often under-appreciated contribution not only to loved ones, neighbors and friends but to the very sustainability of the NHS itself.

Ageing Well survey and engagement events

Patient and carer involvement is essential in the development of outcomes for the Ageing Well programme - we would very much appreciate your involvement and experience.

The survey was conducted online from 4 November to 2 December 2020 and received 105 responses.

The feedback received was extremely helpful and our patient experience team is in the process of creating a highlight report which we will share here on our website.

There were two virtual events held on Microsoft Teams, on Wednesday 9 December and Thursday 10 December. 

These events had a total of 22 members of the public or representatives from community organisations present on the call who contributed to the discussion. We were very grateful to everyone who attended and asked questions to our facilitator Dr Ian Lawrence, Clinical Director for integration, Chief Clinical Information Officer, Derbyshire Community Health Services Foundation Trust (DCHS), Clinical Lead – Ageing Well and Community Urgent Response.

The slides that Ian presented can be viewed here.

We would like to thank you for your interest and support in the Ageing Well programme and look forward to working with you, if you have any questions or feedback please do contact us on: and make reference to the Ageing Well programme engagement opportunities. 

If you would like to take part in our engagement but you or the person you represent have access issues with the registration forms, emails and surveys you are welcome to call us and we will have a member of the engagement or patient experience team call you back and get you involved over the phone. Telephone: 01332 868730