How to get support to help you to look after your mental health and wellbeing

It’s ok not to be ok. And it’s ok to ask for support to look after your emotional and mental wellbeing at this time.

When we are the ones supporting others it can be easy to overlook our needs. At this time, more than ever, looking after ourselves as well is essential. Remember – you matter too. 

Across Joined Up Care Derbyshire there are a range of tailored support offers for staff, in any role. 

All support is free, and easy to access – designed to be there for you, when you need it.

Do you work for a care home?

How are you? 

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You’re working in unprecedented times, facing difficult challenges and it’s not surprising that you probably feel it’s difficult to cope from time to time.

Talking to colleagues and your manager may help with issues at work that are causing you increased stress. If you feel it would be useful to talk to someone outside of your workplace then here are some resources that you may find useful, whether it’s to have a quick chat to get something off your chest or more formal support over a longer period of time.

Care workforce app

The Department of Health and Social Care has launched a new dedicated app for the adult social care workforce in England to support staff through the Covid-19 pandemic. The app is available for anyone working in social care in England and can be downloaded from the Apple App Store and Google Play Store. Further information can be found here.

Emotional wellbeing support

Care home staff and domiciliary care workers can access support to help them manage their emotional wellbeing. Two providers, Ashgate Hospice and Treetops Hospice are offering their existing support services to people working in the care sector across Derbyshire who want to speak to someone over the telephone or via video call about the emotional challenges they are facing during the Covid-19 period.

The hospices will cover the following geographical areas:

  • Belper PCN: Treetops
  • Chesterfield & Dronfield PCN: Ashgate
  • Derbyshire Dales PCN: Ashgate
  • Derby City North PCN: Treetops
  • Derby City South PCN: Treetops
  • Erewash PCN: Treetops
  • Greater Derby PCN: Treetops
  • Heanor, Alfreton & Ripley PCN: Treetops
  • High Peak, Glossop & Buxton PCN: Blythe House & Ashgate
  • North East Derbyshire PCN: Ashgate
  • North Hardwick & Bolsover PCN: Ashgate
  • Oakdale Park PCN: Treetops
  • PCCO PCN: Treetops
  • South Hardwick PCN: Ashgate
  • Swadlincote PCN: Treetops

Treetops Hospice Emotional Wellbeing Support Line

Tel: 0115 949 6944 (Mon-Fri, 9am-5pm) or leave a message on the answer machine 

Telephone support

Blythe House Hospice Emotional Wellbeing Support Line

Tel: 07512 852087 (Mon-Sun, 7am- 10pm)

Telephone support

Ashgate Hospice Care Wobble Room

Tel: see below weekly rota and phone numbers

Introductory video

Video or telephone support

Wobble room rota

Arlene Honeyman: 07773 956639, call this number for weekend access.

  • Jo Gregory: 07736 9612280
  • Tim Wheeler: 07736 918428
  • Liz Matthews: 07985 575398
  • Lorraine Hall: 07704 152603
  • Siobhan Hoyes: 07769 243568
  • Sam Wragg: 07890 561972
  • Julie Broomhead: 07736 918431

Other wellbeing support 

Derbyshire County Council – various information and links to help improve wellbeing

My Home Life – network for care homes including information and support

Every Mind Matters

Beyond Coaching – free online resilience toolkit for all NHS employees and key workers

IAPT – access to a range of counselling and therapy services via self-referral. For more information about IAPT and some of the frequently asked questions take a look at the ‘Local psychological and talking therapies’ tab on this page.

Mental Health at Work – support for all front line workers

Text FRONTLINE to 85258 for a text conversation or call 116 123 for a phone conversation 

Health Coaching – four short, free sessions aim to help you better manage your mind, reduce your experience and the impact of powerful negative emotions, and help you experience increased feelings of being settled, calm and focused.

Cruse Bereavement Support – support for people experiencing emotions relating to grief and loss. Chesterfield: 01246 550080 Derby: 01332 332098.

Do you work for Chesterfield Royal Hospital?

Chesterfield Royal Hospital have produced this guide for staff support during Covid-19. It includes information on an employee assistance programme, the Thrive wellbeing app, and general wellbeing advice and guidance.

Do you work for DCHS/Derbyshire Healthcare?

Your wellbeing team has developed a tailored staff support offer for you at this time. Please have a look through the options below. The support is there for you now, and we’d really like to encourage to think about your needs at this time. 

Not sure where to start? If you’d like a discussion about what support might be right for you at this time, email dchst.engagement@nhs.net and one of the wellbeing team will be more than happy to advise. 

Coaching

With social distancing and an increased workload, a lot of our usual routines and practices that kept us well have likely been affected. To help you navigate through this new terrain we have set up a series of 30-minute dial-in coaching sessions with members of the wellbeing team. You can use these to ask advice, find out what services are available and even just for a chat if you are having to isolate and need some fresh company.

You can book onto these by emailing dchst.engagement@nhs.net

Self-care  

In challenging circumstances such as these our self-care is even more critical. While we know we should probably be doing relaxation exercises or mindfulness it can be difficult to find the time or helpful guides. That’s why we’ve introduced the Thrive mental health app for all our staff. This comes loaded with a host of helpful programmes to enable you to look after you. These include breathing, sleep, progressive muscle relaxation, CBT, mindfulness and self-suggestion along with distraction games and mood journals. Simply download the app from the app store and use the code ‘NHSDERBY19’ to unlock the features.

There are now a number of apps now available for free, to all NHS staff. Apps include Unmind (creates personalised programmes covering sleep and nutrition), Headspace (a mindfulness and meditation app), Sleepio (a clinically evidenced sleep programme) and Daylight (an app for the management of worry and anxiety). Please click here for full details of how to download the apps.

24/7 support

To ensure you always have support when you need it we have made a 24/7 counselling phoneline available. This provides access to confidential counselling and advice around the clock. Simply call: 0800 085 1376. Managers can also access a specific adviceline which is available 9am-5pm: 0800 085 3805.

Resolve counselling service

It is often important to be able to speak to someone that understands your context, that’s why we have the on-site Resolve counselling service for staff to help with challenging times. The service has enabled phone and digital counselling to manage during social distancing and isolation but can still come to teams where required, such as following a traumatic situation. To confidentially access the service or for more information email resolve@nhs.net or call 01246 515951.

Confidential staff support line: operated by Samaritans

Phone 0300 131 7000, free to access, from 7am to 11 pm, seven-days-a-week. Alternatively, you can text FRONTLINE to 85258 for support seven-days-a-week via text.

Click here for a summary of the DCHS support offer

Do you work for Derby and Derbyshire CCG?

The pandemic is challenging us all as individuals, teams and as an organisation to develop new ways of working together for the coming period. And truth is, none of us really knows how long that coming period will be, or quite what the economic, personal and social impact will be. And we understand that uncertainty can be extremely stressful and worrying.

We also know that office life plays a central role in sharing worries, problem solving, learning together and laughing together, and that working remotely can sometimes feel isolating. 

Sources of advice

The Mental Health Foundation has published advice on Looking After Your Mental Health during the Coronavirus outbreak as have Mind. The City Mental Health Alliance has produced a factsheet about Supporting Colleagues to stay mentally healthy in unusual working conditions. Please take some time to review this helpful advice.

Employee assistance provider

The employee assistance programme provider (EAP) is provided by CiC and can be accessed by all CCG colleagues and family members in the same household. CiC offer a full range of support services such as: 

  • Confidential support and counselling
  • Financial management and debt advice
  • Legal and tax advice
  • Family care and more.

The service is available 365 days a year, 24 hours a day. The service can be contacted by:

  • Phone: 0800 085 1376
  • Email: assist@cic-eap.co.uk
  • Text relay (for people with hearing or speech impairments): 18001 0800 085 1376

The CiC Well Online website includes a wealth or resources to help maintain your wellbeing both at home and work.

CIC has a 25-minute web seminar: Working from Home and Resilience. The access password for the seminar is Wellbeing1

Thrive

CCG colleagues can access the NHS approved Thrive app for 12 months which offers a unique depth and range of support in one application. From cognitive behavioural therapy (CBT), relaxation techniques such as meditation, to thought training, sleep improvement, and goal progress tracking - you can improve your mental wellbeing easily, confident that all you need is in one place. The app can be downloaded free from the App Store, Google Play or the developer’s website. The access code required for DDCCG colleagues is: NHSDERBYS20.

New psychological self-help apps – now available for free for all NHS staff

There are now a number of apps now available for free, to all NHS staff. Apps include Unmind (creates personalised programmes covering sleep and nutrition), Headspace (a mindfulness and meditation app), Sleepio (a clinically evidenced sleep programme) and Daylight (an app for the management of worry and anxiety). Please click here for full details of how to download the apps.

Mental health first aiders

A reminder that our CCG qualified Mental Health First Aiders can be contacted if you, or someone you are concerned about, are experiencing a mental health issue or emotional distress. They are not therapists or psychiatrists but they can give you initial support and signpost you to appropriate help if required.

Confidential staff support line: operated by Samaritans

Phone 0300 131 7000, free to access, from 7am to 11 pm, seven-days-a-week, staff support line. Alternatively, you can text FRONTLINE to 85258 for support seven-days-a-week via text.

Do you work for Derbyshire County Council?

As employees working during this Covid-19 pandemic we recognise that alongside supporting those around you, you will also have your own emotional wellbeing needs. It is okay not to be okay. There is tailored and expert help and support there for you at this time.

Emotional and mental wellbeing advice

You can find information about mental health support on the wellbeing pages of the Our Derbyshire website.

There are lots of resources on this website such as self-help for managing anxiety, sleep and dealing with loss. There is also a section with support for managers and leaders at this time.

If you feel that you need to speak to someone about how you are feeling then there are lots of options available ranging from telephone helplines to email support.

Mental health first aiders

Our mental health first aiders are a team of trained colleagues who can provide reassurance and help to guide you to the support you need. To speak to one of our mental health first aiders, email covidwellbeing.support@derbyshire.gov.uk or call 01629 536969.

Derbyshire mental health support line

The Derbyshire mental health support line is for Derbyshire people of all ages who are experiencing increased mental health needs during this period. Call 0300 790 0596 (available 24 hours a day, seven days a week).

Samaritans

If you, or anyone you know, is struggling with your mental health then the Samaritans are on hand to speak to you at any time day or night. Call 116 123 for free or email jo@samaritans.org

Care workforce app

The Department of Health and Social Care has launched a new dedicated app for the adult social care workforce in England to support staff through the Covid-19 pandemic. The app is available for anyone working in social care in England and can be downloaded from the Apple App Store and Google Play Store. Further information can be found here.

Do you work for UHDB?

Your health and wellbeing is a priority to us, so we have developed a number of ways you can receive support when you need it, how you need it.

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What's on offer and how to access it (opens document)

The 'offer' information shown above, produced by the University Hospitals of Derby and Burton NHS Foundation Trust (UHDB) contains information on occupational health, employee assistance programme, emotional and mental wellbeing, bereavement and care, and self-care.

UHDB has produced a large amount of information on staff health and wellbeing during the time of Covid-19 which is available on the staff intranet - and also shown in this document

In addition, UHDB has produced this self-care pack with a range of resources available to support your wellbeing at this time.

Do you work in primary care?

For details of the bespoke staff wellbeing offer developed for staff in primary care please visit the Derby and Derbyshire LMC website.

LMC website

Do you work for 999 emergency services?

Resources for 999 staff

There are a number of organisations that have designed wellbeing support and resources for 999 staff. The links are below.

Head First is a tool especially designed for ambulance staff.

Mind has information specifically designed for supporting the wellbeing of ambulance staff.

Mind has produced a collection of webinars with tips on looking after your mental health if you are a 999 worker, including ones that are tailored for ambulance, police and fire service staff.

Do you work in education?

Teachers and education staff across Derbyshire continue to work to provide access to learning for the most vulnerable children, young people and their families. We know that school can be a place of safety for children particularly in times of change.

We know as school staff you are trying to create a calm and purposeful environment for the children you are supporting while, at times, feeling anxious and overwhelmed yourselves. These feelings are normal and to be expected in the current circumstances. However, it is important that you look after your own physical and emotional health too. 

Taking time to make sure that your needs are being met will mean that you are better placed to support the children and families you work with. We know that familiar adults can play an important role in modelling positive behaviour and coping strategies to children and young people who may be struggling.

Support for you

In these uncertain times, Derbyshire Educational Psychology Service is committed to provide support for our schools and their communities.  

We continue to offer support for headteachers and senior members of staff over the phone and via email. Please look at the updated service information on S4S and get in touch with your link educational psychologist to discuss your needs.  

Tailored information and support for staff at this time

There are a number of organisations offering information and support for teaching staff in relation to Covid-19 and wellbeing:

General Teaching Council Scotland: health and wellbeing 

Anna Freud National Centre for Children and Families

Heads Together: Mentally Healthy Schools

Education Support UK charity - free helpline for education staff, including teaching assistants, offering emotional support and information.

Local and national support – available for all

Support for everyone at this time

For support with your mental health and wellbeing at this time, call the Derbyshire Mental Health Support line on 0800 028 0077 (available 24 hours a day, seven days a week).

Sometimes it can be hard to know where support is available. This really helpful map is aimed at highlighting peer lead and mental health support services throughout Derbyshire. When saved this will automatically be updated.

Derbyshire Recovery and Peer Support Service have set up an emotional care helpline. Phone 01773 734 989, Monday to Friday, 9am to 7pm, and Saturday and Sunday, 9am to 5pm.

Mental health support at work - this confidential service is delivered by Remploy and is available at no charge to any employees with depression, anxiety, stress or other mental health issues affecting their work. Click here for more details.

You can also refer yourself to local Talking Therapy services (also known as Improving Access to Psychological Therapies (IAPT) services) where you can be helped to manage depression, low mood, stress or panic. For more information about IAPT and some of the frequently asked questions take a look at the ‘Local psychological and talking therapies’ tab on this page.

You can access national helplines and online support chat services at this time:

  • Anxiety UK run a live chat and helpline 
  • OCD Action run Skype and phone support groups 
  • MIND has a helpline and a text chat number
  • You can contact the Samaritans at any time, on any day

Support for Men - Mentell Online is a free to access (self-referral) service for any male (18+) experiencing any kind of mental or emotional discomfort. ​

For parents/carers

Free online counselling to support mental health and wellbeing, without the need for a referral, is available in Derby and Derbyshire from Kooth and Qwell services.

Kooth is for children and young people aged 11 to 18 years, and up to 25 years for children in care.

Qwell service is for parents and carers whose children are aged under 18 years.

The services provide access to text-based counselling support from 12 noon until 10pm on weekdays and 6pm until 10pm on weekends, and 24/7 access to online forums where concerns and relevant articles can be shared and discussed.

There are also a number of national helplines or support services you, or your child, can contact at this time for support:

Childline is the UK's free helpline for children and young people. It provides a confidential counselling service for any child with a problem. 

BEAT offers information, help and support for anyone affected by eating disorders. They have a number of helplines on their website.

Papyrus provide confidential support and advice to young people under the age of 35 who are experiencing thoughts of suicide, and anyone worried about a young person at risk of suicide.

National guidance for unpaid carers

New guidance has been produced by NHS England for unpaid working carers in the NHS at the time of Covid-19 and beyond. The guidance is shown on our Joined Up Careers Derbyshire webpage.

Are you a volunteer?

Thank you for all you are doing. It is ok for you not to be ok, and there is support there for you too at this time.

For a range of national support offers for volunteers at this time, please visit the Mental Health at Work website.