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Pharmacies range from single-handed businesses to national and international corporations.  Most operate under contract with the NHS. The Integrated Care Board is now responsible for the commissioning of pharmacy services in our area.

This page aims to guide people in Derby and Derbyshire to relevant services or support. Much of the information links to national websites.

Find A Pharmacy

Bank Holiday Pharmacy Opening Times

How Your Pharmacy Can Help


New Medicine Service (NMS)

Dangers of buying medicines online

Derby and Derbyshire Medicines Order Line


Complaints about pharmacy services continue to be managed by NHS England.  If you have a complaint about care or services provided by your pharmacist you can raise these directly with the provider, usually via the Practice Manager or via NHS England, who are the organisation with overall responsibility for commissioning Primary Care Services.

NHS England

PO Box 16738


B97 9PT

Tel: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays)

Email:  (Please state: ‘For the attention of the complaints team’ in the subject line)