What is a ‘Quality Conversation’?
A ‘quality conversation’ focuses on person-centred communication. It combines general communication skills with health coaching techniques, helping to understand factors that affect a person’s health and wellbeing. Better engagement with colleagues, patients, clients, families, and carers can lead to improved teamwork, health outcomes, and patient satisfaction. Below, you can find a range of training courses and helpful resources.
Core Skills
Spotlight Sessions
Our spotlight sessions are for staff who would like more in depth training to support them in their roles. They cover lots of different topics.
Each session is delivered online, on Microsoft Teams and is 3 hours 15 minutes long.
Find out about the different spotlight sessions using the drop down boxes below.
BRAND NEW- A webinar series to develop your Quality Conversations skills.
Join our 3-part series designed to help you build more meaningful, inclusive, and impactful conversations — even in the busiest of environments.
E-Learning
- This interactive e-learning will teach you enhanced communication skills to help you play a part in reducing health inequalities, whatever your role.
- This course is essential and available to anyone working in the health, social care and community voluntary and social enterprise sector in Derby and Derbyshire.
- It is suitable for anyone, in any role.
Book your e-learning session here
Taking service level action to health inequalities
A step-by-step support guide for Derby and Derbyshire NHS Service Providers
Health is unfair, and lives are being cut short across the UK and here in both Derby and Derbyshire. NHS services can be part of a positive difference, through making healthcare services fairer and equal for all.
This guide has been designed to support those managing healthcare services across Derby and Derbyshire to take action on reducing local health inequalities, at a service-level.
