What is the Quality Conversations programme?


Joined Up Care Derbyshire is supporting this exciting programme which is free and available to all staff across Derbyshire in primary care, community services, acute care, social care and voluntary services.

A ‘quality conversation’ is a well-established, person-centred approach which covers general communication skills and specific health coaching skills, including understanding the factors underpinning a person’s health and wellbeing. If we can engage better with colleagues, patients, clients, service users, families and carers we can improve our team working, health and wellbeing outcomes and patient satisfaction. 

It leads to conversations about ‘what matters to you?’ not ‘what’s the matter with you?’. It helps staff understand and individuals know what is important to them and how to engage citizens in their own care. Finding out what is important to the patient, service users and clients helps staff build confidence and reduces frustrations while working in partnership together.

Book now for online masterclass

Has the way you’re doing your job changed in recent months? Would you like to feel more skilled at having telephone and online conversations? The exciting new ‘Virtual Quality Conversations Masterclass’ may be just for you. It takes place on Monday 16 November with morning (9.15am-12.45pm) and afternoon sessions (1.15pm-4.45pm).

The masterclass is free and aimed at frontline staff who are expected to interact with their patients, service users, clients and their families over the phone, or via video link. It will focus on how you communicate, not on the technical aspects of the various applications used.

After a brief overview of the Quality Conversations approach, the session will focus on maximising your impact on the phone including sensory acuity, vocal qualities, listening skills and listening blocks. Participants do not need to have attended the Quality Conversations programme to benefit from this session. This is a one-off interactive, online training session. Groups are small with just 12 people per session. There will be time and space to practice new skills in virtual break out rooms.

It is straightforward to join, all you need is access to a computer with a webcam and microphone in a quiet room with internet access. To book your place email alison.merriman@nhs.net