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This exciting programme offers training and ongoing support to ensure quality communication across Derbyshire.  It is free and available to all staff across Derby and Derbyshire in:

  • Primary care
  • Community services
  • Acute care
  • Social care 
  • Voluntary services

A ‘quality conversation’ is a well-established, person-centred approach which covers general communication skills and specific health coaching skills, including understanding the factors underpinning a person’s health and wellbeing. If we can engage better with colleagues, patients, clients, service users, families and carers we can improve our team working, health and wellbeing outcomes and patient satisfaction. 

  • It leads to conversations about ‘what matters to you?’not ‘what’s the matter with you?’.
  • It helps staff understand and individuals know what is important to them and how to engage citizens in their own care.
  • Finding out what is important to the patient, service users and clients helps staff build confidence and reduces frustrations while working in partnership together.

Last Updated: Wednesday 29th May 2024 - 3:16:pm

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