Joined Up Care Derbyshire is supporting this exciting programme which is free and available to all staff across Derbyshire in primary care, community services, acute care, social care and voluntary services.
A ‘quality conversation’ is a well-established, person-centred approach which covers general communication skills and specific health coaching skills, including understanding the factors underpinning a person’s health and wellbeing. If we can engage better with colleagues, patients, clients, service users, families and carers we can improve our team working, health and wellbeing outcomes and patient satisfaction.
It leads to conversations about ‘what matters to you?’ not ‘what’s the matter with you?’. It helps staff understand and individuals know what is important to them and how to engage citizens in their own care. Finding out what is important to the patient, service users and clients helps staff build confidence and reduces frustrations while working in partnership together.