This exciting programme offers training and ongoing support to ensure quality communication across Derbyshire. It is free and available to all staff across Derby and Derbyshire in:
- Primary care
- Community services
- Acute care
- Social care
- Voluntary services
A ‘quality conversation’ is a well-established, person-centred approach which covers general communication skills and specific health coaching skills, including understanding the factors underpinning a person’s health and wellbeing. If we can engage better with colleagues, patients, clients, service users, families and carers we can improve our team working, health and wellbeing outcomes and patient satisfaction.
- It leads to conversations about ‘what matters to you?’not ‘what’s the matter with you?’.
- It helps staff understand and individuals know what is important to them and how to engage citizens in their own care.
- Finding out what is important to the patient, service users and clients helps staff build confidence and reduces frustrations while working in partnership together.